Frequently Asked Questions - Bespoke Groups

Roberts Travel Group operate over 400 tours annually and have a catalogue of sample itineraries for UK and European destinations. We will discuss your group’s requirements and preferences, and create a bespoke package for your group.

For tours, we would recommend first time trip organisers look 12 – 18 months ahead, whilst experienced trip organisers may want 9 months to plan. We want all prices to be as accessible as possible and whilst financial climates ebb and flow, giving group members a long lead in time will help them plan ahead.

For day trips, we would recommend working at least 3 months ahead.

We can organise tours with less lead time, so do let us know if you would like to organise a last minute trip for you and your group.

We’re able to organise every element for your group tour, from coach transport to accommodation, excursions and dining! Whatever your group’s needs are, our Group Travel Team can create a tailor-made travel package on your behalf.

We’ll need the name of the single point of contact that we should liaise with for all aspects of your group booking, together with travel dates, number of passengers, ideal destination and excursions and the budget you’d like to work to.

Once the proposal has been sent to you confirming the accommodation details and all other elements of your tour, we request a signed confirmation within 4 weeks of sending the proposal.

Once the tour has been agreed, a non-refundable deposit payment of £50.00 per passenger is due to secure your agreement, we request the deposit payment is paid within 1 month of contracting your booking.

Your final balance payment is due no later than 60 days prior to your travel date.

We’re committed to assisting with any special requirements our passengers may have, such as ground floor rooms due to mobility and dietary requirements. Our team kindly request that special requirements are briefed into us at the time of booking, and we’ll then do everything we can to secure these bespoke passenger requirements.

If passengers add on, then this is fine subject to availability with the hotel and space on the coach. If passengers drop out, then unfortunately some fixed costs such as coach hire will be spread over a lower number of passengers, so you price may increase. However, this will never happen without a full discussion and we will work with you to limit any impact.

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